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Refund & Replacement Policy

You may avail of our one-time (per order) replacement program**, or return the products for a refund for purchases made on www.ellanacosmetics.com. 

Reach out to our Customer Service here and provide us with your order number, waybill/proof of purchase, and an image of the product you wish to exchange, replace or return and please let us know why within 7 days of receiving your items. Acceptable return/replacement reasons include:

Refunds for other reasons other than product defects or shipping damage are processed only after approval by the Head of Ecommerce. Processing will take 15 working days. Processing may take longer due to holidays. 

Refunds or product replacements for purchases made at our stores or other online partners are subject to the respective stores returns and refunds policies. Ellana Head Quarters is unable to assist for refunds and replacements beyond notifying our partners of your concern. You may ask our Customer Service for further information.

 

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