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Payment & Shipping Policies

How to Check Out
  1. Review the products you selected on your Cart.
  2. Once you're happy, click the CHECKOUT button.
  3. Complete the customer and shipping information requested.
  4. Select your preferred payment option.

Select 'Paypal' to pay via Credit Card or Visa/Mastercard Debit Card 

 

Click "COMPLETE ORDER" and you will be redirected to PayPal's secure payment page to input your card details and confirm your purchase. 

  • On Paypal's Secure Payment Page. Choose the country where your Credit Card was issued.
  • Enter your Card Number and other information required.
  • Click the blue "CONTINUE" button at the bottom of the page. You will be redirected to a payment confirmation page on the Ellana Cosmetics website.

Paypal will send you a transaction receipt via email. This will be followed by an Confirmation email confirming your order with us.

Reminder: Changes to your order (items purchased, delivery address, etc.) may be done only within 1 hour of your order. Instructions can be found on your Confirmation Email.

 

Select 'Cash On Delivery' to pay in cash when your package arrives at your doorstep (Philippines only, not available for international orders)

Click "COMPLETE ORDER" to confirm your purchase. 

You will receive a Confirmation email regarding your order with us with instructions how to track your package.

Reminder: 

  • If you will not be able to receive your package in person, assign a trusted person at the address you submitted and provide them with an authorization letter and the cash payment.
  • Changes to your order (items purchased, delivery address, etc.) may be done only within 1 hour of your order. Instructions can be found on your Confirmation Email.

 

Select 'Bank Deposit' to pay over the counter, direct deposit to our Bank Account

Click "COMPLETE ORDER" to confirm your purchase. You will receive a confirmation email with your order number. 

You can pay via the BPI Mobile App (online transfer) or head to your nearest BPI Branch - Bank of the Philippine Islands (NOT BPI Family Savings)

Account Name: Vivanti Executive Advantage Inc.
Account No: 0931-0012-13

Once you’ve made the transfer/deposit, please take a screenshot of your transfer confirmation or a picture of the deposit slip. 

Send it to us here together with your order number.

Reminder: 

  • We need to receive your deposit slip and order number in order to process your order. The sooner you can give it to us, the sooner we can send your goodies to you.
  • Changes to your order (items purchased, delivery address, etc.) may be done only within 1 hour of your order. Instructions can be found on your Confirmation Email.

 

Other Payment Options

If none of the standard payment options are convenient for you, please reach out to our Customer Service here for assistance for the following payment options:

  • Schedule Payment and Pick Up at our office: 3400 Gen Lim, Makati 1233 Metro Manila
  • Pay via DragonPay - over the counter at selected locations nationwide.
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