COVID-19 Advisory

We are one community taking part in the global effort to reduce the threat of COVID-19. During this time, it’s important to do our part to decrease the escalation of COVID-19 cases. Nonetheless, we understand that for our customers, Ellana products are a necessity as they work from home and practice self-care.

www.ellanacosmetics.com is open to accept your orders.

We are continuously monitoring the situation and will update you on further developments.

Let's all look out for one another!

Stay Radiant at home! Or Keep Clean and Keep Safe!

Ellana Cosmetics Team

 

Ellana Employees Health & Safety

In compliance with government guidelines for community quarantine, Ellana Cosmetics has implemented a rotating skeletal force for the processing and fulfillment of orders, deliveries, and processing of returns across the country effective March 16, 2020 until further notice.

Customer Care Availability

All our online customer care channels remain open and ready to assist you. For the duration of the ECQ, we have implemented adjusted hours from8:00AM to 8:00PM from Monday to Sunday. All our communication channels are open to receive your queries.

 

Paid Parcels Priority by Couriers

Due to decrease in manpower and concerns over employee safety amidst potential peace and order situations, several courier partners have temporarily ceased COD operations. They are only accepting PAID parcels. Other couriers have higher rates for COD transactions.

COD Orders sent out prior to March 25 may be affected. Delivery of affected orders will be after ECQ.


Adjustments to Shipping Fees

Beginning 29 March and for the remainder of the ECQ, we have temporarily increased shipping fees from Php99 to Php150 for orders below Php1500 in final value after discounts to accommodate increase in shipping costs.

UPDATE 6/1: Metro Manila shipping is now back to Php99, while outside Metro Manila remains at Php 150. Orders with a final value of Php1500 will continue to enjoy Free Shipping.

 

Payment Mode Rebate

A Php150 rebate coupon shall be given to customers who choose to pay via Credit Card, Online Bank Transfer, GCash and other over the counter methods. A coupon card with instructions will be shipped with your order.

 

Delivery Timeframe

Expect delivery delays due to the following:

  1. courier services have been mandated to prioritize essential goods and medical supplies
  2. a decrease in manpower at our order processing facility,
  3. a decrease in manpower of our courier partners,
  4. strict checkpoints resulting in traffic congestion as well as entry refusals.

Customers whose orders we handed over to couriers beginning March 11 may experience delays. An overview of affected dates are below.

Should your order be undeliverable, our Order Management team will reach out to inform you and confirm if you are willing to wait until after the ECQ has been lifted.

Please be patient with us as we are operating on a skeletal workforce.

 

ECQ Undeliverable Areas

In the interest of community health and safety, the government has identified areas in the country where there is no entry and no exit due to the number of COVID19 cases in those areas.

Should your order be undeliverable, our Order Management team will reach out to inform you and confirm if you are willing to wait until after the ECQ has been lifted.

A list of areas can be found below.

 

Refunds and Replacements

All requests for refunds and replacements shall be processed within 30 days after the lifting of ECQ. We appreciate your understanding as our skeletal workforce is unable to accommodate these at this time.

 

Overview of Affected Deliveries By Shipping Date

Our courier partners are committed to delivering orders affected the ECQ within 3 weeks from the lifting of suspension of ECQ.

Date Handed Over to Courier


Number of Affected Orders

March 11 20+
March 13 100+
March 16
100+
March 18
100+
March 20
100+
March 23 50+
March 30 20+
March 25 20+
March 26 50+
March 27 50+
March 30 50+
April 1 40+
April 2 60+
April 3 50+

 

 

Here are the undeliverable areas as of July 1, 2020:


Subdivision and villages +

AREA Subdivision Municipality/Province
NCR BF Resort Subd. Paranaque
CV All Cebu
NL G. Cruz Subdivision Marilao Bulacan
NL La Trinidad Subdivision Marilao Bulacan
NL Lhinette Homes Marilao Bulacan
NL Manzano Subdivision Marilao Bulacan
NL Medallion Subdivision Marilao Bulacan
NL NorthVille Subdivision Marilao Bulacan
NL V. Mauricio Subdivision Marilao Bulacan
NL Villa Roma 1,2, & 3 Marilao Bulacan
NL Avida Settings San Jose Del Monte Bulacan
NL Colinas Verdes San Jose Del Monte Bulacan
NL Divina de Gracia San Jose Del Monte Bulacan
NL Farmview Subdivision San Jose Del Monte Bulacan
NL Robes 3 San Jose Del Monte Bulacan
NL Sunrise Subdivision San Jose Del Monte Bulacan
NL Dela Costa 4 San Jose Del Monte Bulacan
NL Diamond Crest San Jose Del Monte Bulacan
NL Estrella Homes 3 San Jose Del Monte Bulacan
NL Grand Cypress San Jose Del Monte Bulacan
NL North Ridge Grove San Jose Del Monte Bulacan
SL Fort San felipe Cavite City

Establishment +

AREA Bldgs/Facitlities Municipality/Province
NCR Net lima Taguig
CV All Cebu
NL Lanie And Grace Salon Nueva Ecija
SL PNPA Cavite City
SL Sangley Point Cavite City
VIS Gaisano Grand Jai Alai Cebu City
VIS SM Cebu City Cebu City
VIS SM Seaside Cebu City

Cities and Barangays +

Area Brgy./Municipality Province
NCR Brgy. 847 Pandacan Manila
CV All Cebu
NL Batanes Batanes
NL Brgy. Pungo Calumpit Bulacan
NL Basa Airbase Floridablanca Pampanga
NL Ifugao Province Ifugao Province
NL Bocaue Marilao Bulacan
NL Brgy. Batia Marilao Bulacan
NL Brgy. Ibayo Marilao Bulacan
NL Brgy. Lambakin Marilao Bulacan
NL Brgy. Lolomboy Marilao Bulacan
NL Brgy. Saog Marilao Bulacan
NL Brgy. Turo Marilao Bulacan
NL Mountain Province Mountain Province
NL Catanding Arayat Pampanga
NL Brgy. Balatong B Pulilan Bulacan
NL Brgy. Dampol 2nd Pulilan Bulacan
NL Brgy. Dulong Malabon Pulilan Bulacan
NL Brgy. Inaon Pulilan Bulacan
NL Brgy. Penabatan Pulilan Bulacan
NL Brgy. Tabon Pulilan Bulacan
NL Brgy. Tibag Pulilan Bulacan
NL Brgy. Gaya Gaya San Jose Del Monte
NL Graceville San Jose Del Monte
NL Tungko Manga San Jose Del Monte
NL Brgy. Sto Tomas San Luis Pampanga
VIS Sitio Zapatero Brgy. Luz Cebu city
VIS Tarangnan Western Samar

 

We are continuously monitoring the situation and will update you on further developments.

We are one community taking part in the global effort to reduce the threat of COVID-19. Let's all look out for one another and stay safe!

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