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COVID-19 Advisory

We are one community taking part in the global effort to reduce the threat of COVID-19. During this time, it’s important to do our part to decrease the escalation of COVID-19 cases. Nonetheless, we understand that for our customers, Ellana products are a necessity as they work from home and practice self-care.

www.ellanacosmetics.com is open to accept your orders.

We are continuously monitoring the situation. Please reach out to our Customer Service team for questions.

Thank you for your continued support!

Stay Radiant at home! Or Keep Clean and Keep Safe!

Ellana Cosmetics Team

 

Ellana Employees Health & Safety

In compliance with government guidelines for community quarantine, Ellana Cosmetics has implemented a rotating skeleton force for the processing and fulfillment of orders, deliveries, and processing of returns across the country effective March 29, 2021 until further notice.


Customer Care Availability

All our online customer care channels remain open and ready to assist you. We have implemented adjusted hours from 9:00AM to 6:00PM from Monday to Sunday. All our communication channels are open to receive your queries.

 

Delivery Timeframe

Expect delivery delays due to the following:

  1. a decrease in manpower at our order processing facility,
  2. a decrease in manpower of our courier partners,
  3. possible checkpoints in certain areas, resulting in traffic congestion as well as entry refusals.

We appreciate your patience as we are working on a skeleton workforce. 

Should your order be undeliverable, our Order Management team will reach out to inform you.



Quarantined / Undeliverable Areas

In the interest of community health and safety, the government identifies areas in the country where there is no entry and no exit due to their number of COVID-19 cases. 

Should your order be undeliverable, our Order Management team will reach out to inform you.

   

Please reach out to our Customer Service team for questions. Let's all look out for one another and stay safe!

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