NOTE: Please refer to the COVID-19 Advisory here, for temporary guidelines regarding some of the information below.
Delivery Time Frame
Orders are processed from Mondays-Fridays only.
Orders after 3pm, throughout the weekend, and on holidays are processed the next working day. We do not process orders on weekends and holidays.
Orders made before 1pm will be handed to the courier by 5pm. Once it's with the courier, you will receive an update with your tracking number.
*Upon turn over to the courier, your order can be expected within
- 3-5 working days for greater NCR, up to 8 days including weekends and holidays
- 4-7 working days for major cities outside NCR, up to 9 days including weekends and holidays
- 6-8 working days for other provincial areas, up to 10 days including weekends and holidays
**do expect delays in event of heavy rains, typhoons, flooding, etc.
Please note that your orders may arrive a little later than usual due to quarantine measures in light of COVID-19.
You can track your delivery status here, https://www.ellanacosmetics.com/pages/track-your-order-here. After turnover of your parcel to the courier, please allow at least 24 hours for the couriers to update their records.