Shipping and Delivery
PHILIPPINE ORDERS
- Free Shipping available for purchases above Php1,000 after discount
- Regular Shipping at Php99 only.
Delivery Time Frame
Orders are processed from Mondays-Fridays only. Orders on Friday after 3pm, throughout the weekend and on holidays are processed the next working day. We do not process orders on weekends and holidays.Orders made before 3pm will be handed to the courier by 5pm. Once it's with the courier delivery, you will receive an update with your tracking number.
Your order can be expected within
- 3-5 working days for greater NCR, up to 8 days including weekends and holidays
- 4-7 working days for major cities outside NCR, up to 9 days including weekends and holidays
- 6-8 working days for other provincial areas, up to 10 days including weekends and holidays
**do expect delays in event of heavy rains, typhoons, flooding, etc.
You can track your delivery status here, https://www.ellanacosmetics.com/pages/track-your-order-here. This is updated once a day by our couriers.
INTERNATIONAL ORDERS
- Order are shipped via Xend Premium Registered Mail.
- Cost of shipping is determined based on shipping weight of your order and destination. You may check rates here.
- We charge a handling fee of PHP50 for all international orders.
- We can only send packages up to 3KGs.
We send orders to the following countries
Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Brunei, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Laos, Luxembourg, Macau, Malaysia, Mongolia, Myanmar, Nepal, Netherlands, New Zealand, Norway, Papua New Guinea, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UK, USA, & Vietnam.
*Belarus, Bhutan, Bulgaria, Cyprus, Egypt, Fiji, Hungary, Iceland, Iran, Jordan, Maldives, Oman, Pakistan, Poland, Romania, Russian Federation, Slovenia, Solomon Islands, South Africa, Turkey, Ukraine, UAE & Yemen.
Delivery Time Frame
Transit time is 14 to 21 business days. May take longer than usual in these countries. If you do not see your country in the list above, please contact us at support@ellanaminerals.com.