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Customer Advisory

12 November 2020, 8:30am

 

Dear customers and friends,

 

Like many in the greater Metro Manila area, Typhoon Ulysses has affected our operations specifically our team members' and partners' electricity, connectivity and ability to report to work today.

 

Customer Service

We've temporarily turned off our website's live chat support. Also please expect delayed responses to your customer support queries.

 

Order Fulfillment & Payment Confirmation

Orders placed yesterday 11.11 from our all our online stores will be prepared and handed over to couriers as when regular operations resume.

 

Delivery Operations

Our courier partners have advised to expect delivery delays due to Typhoons Rolly and Ulysses.

 

We encourage everyone to remain indoors and keep safe! Thank you.

 

The Ellana Team

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