FAQs - Ellana Cosmetics

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Q: How do I buy?

A: We do our best to make it as easy as we can for you. Check out our How to buy guide so you can learn more.


Q: What are my payment options here?

A: We have numerous payment options - e.g. via credit/debit card, Paymaya, GCash, GrabPay, Cash on Delivery. Check out our How to Pay guide for more details.


Q: How do I track my order?

A: You can track your order here.


Q: Are my personal details safe?

A: Please check out our Customer Data Protection & Privacy Policy so you can learn more about how we protect 


Q: Can I change my order after checkout?

A: You may change your order up to 1 hour after placing it. Please reach out to our Customer Service team for assistance. You may also refer to Store Policies for further details.


Q: Can I request a refund of replacement for my order?

A: Yes. Check our Refund & Replacement Policy for details.


Q: Can you recommend products for me?

A: Our Face Base products are our bestselllers: foundations, primers, and setting sprays. Check them out here. We also encourage you to chat with our online Beauty Consultants right on the website, or reach out to them via email, Messenger, or phone.


Q: What is your makeup's expiration?

A: You can check out our Expiration Guide to find out.


Q: Where are your stores located?

A: We have stores all over Metro Manila, Laguna, Batangas, Pampanga, Baguio, Bicol, Cebu, Davao, and more. Check our Store Locator. 




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